Privacy Policy
Last Updated: 26th October 2025
This Privacy Policy describes how Cate & Mary Insights Centre (operated by Catherine and Mary, referred to as "we," "us," or "our") collects, uses, and protects your personal information when you use our website, counseling services, dating coaching, and spiritual guidance. Your trust is our highest priority, and we are committed to protecting your privacy.
Category | Description | Examples |
|---|---|---|
Identity & Contact Data | Information necessary to identify and contact you. | Name, email address, phone number, physical address, and date of birth. |
Service Data | Information related to the booking, payment, and delivery of services. | Payment details (processed securely by third parties), appointment history, and consultation forms. |
Sensitive/Therapeutic Data | Content shared during counseling, coaching, or spiritual guidance sessions. | Session notes, personal history, goals, relationship status, mental health details. |
We also automatically collect Usage Data (like IP address, browser type, and pages viewed) to monitor website performance and improve user experience.
We use the collected data for the following essential purposes:
Service Delivery: To schedule, confirm, and provide your counseling, coaching, or spiritual guidance sessions.
Communication: To send you information about your appointments, updates to our services, or resources you have requested.
Billing & Administration: To process payments and manage our business records.
Improvement: To analyze website usage and client feedback to enhance our service offerings.
This section is paramount for services like ours:
Strict Confidentiality: All communication and sensitive data shared during counseling, coaching, and spiritual guidance sessions are treated with the utmost confidentiality, in line with professional ethical guidelines.
Limited Exceptions: Confidentiality will only be broken if we are legally required to do so, or if there is an imminent risk of serious harm to yourself or others. These exceptions will be discussed during your initial intake session.
Storage: Session notes and therapeutic records are stored securely, digitally encrypted, and password-protected to ensure privacy.
We do not sell your Personal Data. We share your information only when necessary to operate our business and provide services:
Service Providers: We use trusted third-party services for functions like appointment scheduling (e.g., Calendly), payment processing (e.g., M-Pesa), and secure video conferencing. These providers are bound by strict contractual obligations to keep your information confidential.
Legal Compliance: We may disclose your information if required by law or subpoena, or if we believe such action is necessary to protect our rights or the safety of our clients or the public.
We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.
You have the right to request access to the personal data we hold about you, request corrections to any incorrect data, or request the deletion of your personal data, subject to legal and ethical requirements for retaining therapeutic records. Please contact us using the details below to exercise these rights.
We reserve the right to modify this privacy policy at any time. The updated version will be indicated by an updated "Effective Date" and will be posted on this website. Your continued use of the services after the policy change constitutes acceptance of the new terms.
If you have questions or comments about this policy, please contact us at:
info@cminsights.com